Privacy policy

It is TWO TO WOO’s policy to respect the privacy of Users in relation to any information collected on its website www.twotowoo.com. 

TWO TO WOO takes its responsibilities seriously with regard to the protection of Users’ personal data and guarantees to collect, process or store data only when it is essential to provide a better service. 

TWO TO WOO collects, shares and stores personal data in compliance with the best practices in the field of security and protection of personal data, to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. TWO TO WOO does not share personally identifiable information publicly or with third parties, except as required by law. All customers have the right to access, correct and cancel their data.

The use and protection of Users’ personal data, that is under the responsibility of TWO TO WOO, is in compliance with the European legislation on the protection of personal data, in particular with the EU Regulation 2016/679.

If you have any questions about the use that TWO TO WOO makes of your personal data, please contact us via email [email protected].

Controller 

The Data controller is TWO TO WOO, headquartered at Rua João de Deus 28, 4100-456, Porto.

Which personal data we process 

By personal data we refer to any information relating to an identified or identifiable person. Personal data is also the set of different information that can lead to the identification of a particular person.

TWO TO WOO can receive and process the following types of personal data pertaining to Users:

– Customer identification and contact details such as name, e-mail, address, tax number and telephone number;

– Purchase and billing data such as credit card data, billing, purchase details, payment methods and amounts;

– Customer communication data such as emails, messages, chats and information requests;

– Location data such as type of device used, location and type of interactions on the website;

How we use your personal data

TWO TO WOO may collect and process User’s Data in a manual or automated manner, for the following specific purposes: 

– Processing orders and issuing invoices;

– Customer support services and after-sales service;

– Management of requests for information, clarifications and complaints;

– Direct marketing campaigns to promote the brand’s products and seasonal campaigns;

Storage Periods 

User’s personal data will be stored as long as there is a contractual relationship or as long as necessary to comply with legal obligations. Cancellation of the registration can be requested by the User, freely and at any time. 

Sharing Data

User’s data may be shared with subcontractors such as companies that are part of the purchase process or provide services such as financial, marketing, website hosting or transportation. 

Subcontractors and service providers undertake to process data exclusively for the purposes defined by TWO TO WOO, in strict compliance with the legal rules governing data protection, information security and other applicable legislation.

TWO TO WOO may have to disclose User’s personal data to third parties as the transfer is made within compliance with a legal obligation or a court order and/or the transfer is carried out for the purpose of a legitimate cause provided by law.

User’s Rights

Users may, at any time, request the rectification or modification of their data, or when necessary, request their data and personal information to be deleted through the form available at this site or by request sent by e-mail to [email protected]. 

Cookies Policy 

Cookies are data files sent and stored on a User’s computer or mobile device whenever visiting TWO TO WOO’s website. These text files collect and store information about User’s browsing habits, in order to improve and customize the experience and services of www.twotowoo.com. 

These files only store generic information which are related to the preferences of a website User, not allowing any kind of personal identification. Cookies can be disabled through the User’s internet browser, but some features may not be available afterwards.

Changes to the Privacy Policy

TWO TO WOO reserves the right to change or update this Privacy Policy, in accordance with legal changes or internal changes of the company that may occur, without obligation of prior notice.